The COVID-19 pandemic has left many without jobs, to help some of the unemployed citizens in South Africa, International online retailer, Amazon has announced the creation of 3,000 new virtual jobs. The posts range from customer service associates to technical experts who will work virtually and provide 24/7 support to Amazon customers in North America and Europe, said Amazon.
The technical positions will support customer enquiries on devices, digital and Alexa. These roles will require candidates to translate technical information and provide instructions to help Amazon customers troubleshoot issues. According to Amazon specifications, since these will be virtual roles, applicants will need a private, quiet workspace and an existing and dedicated internet connection in order to work.
The e-tailer said it offers its employees “a comprehensive benefits package starting on day one, including employer contributions towards medical aid and provident fund, group life cover, employee wellness programmes, and a monthly stipend for a dedicated internet line.”
The addition of 3,000 permanent and seasonal full-time positions will bring the total permanent workforce in SA to 7,000. “We are thrilled with the talent in SA and we are excited to add 3,000 skilled jobs this year in customer service, and to help keep people working during this unprecedented time. The new jobs reflect our continued commitment to SA’s economic development,” said Andrew Raichlin, Director of Amazon customer service in SA.
Ebrahim Patel, minister of trade, industry & competition, said: “The economy will increasingly shift to more productive services and digital technologies, which can provide significant opportunities for young people. The Covid-19 pandemic is accelerating the digital transition of work, and this decision by Amazon to locate these jobs in SA shows our ability to offer a good value proposition”.
“Government has focused part of our incentive programme on the industry, and with our talent, strong ICT infrastructure and digital capabilities, we aim to secure thousands of jobs like these in years to come,” adds Patel.
Candidates who are interested in applying must meet the following requirements:
Completed matric/grade 12/NQF level 4 qualification or higher
Excellent command of English and be a South African citizen.
Anyone interested in joining Amazon’s customer service team can view open positions at www.amazon.jobs
