FNB is preparing to roll out Smart ID card application services following successful testing, marking a major step forward in expanding access to identity services through its partnership with the Department of Home Affairs (DHA).
The service will allow South Africans to apply for Smart ID re-issuance at selected FNB branches, with plans to introduce digital applications via the FNB Banking App as systems are expanded.
“We are incredibly proud to be part of this initiative and look forward to going live with this expanded capability,” said Harry Kellan, CEO of FNB. “Smart ID cards are essential for accessing services, securing employment and participating fully in the economy.”
The development follows the DHA’s new digital partnership model that connects banks directly to its back-end systems, enabling faster and more reliable processing while expanding reach through trusted banking infrastructure.
FNB plans to scale the service to more than 240 branches nationwide as part of a broader rollout, with participating locations updated on its website and app.
Home Affairs Minister Dr Leon Schreiber said the partnership forms part of the Home Affairs @ Home reform programme aimed at improving convenience, security and dignity in accessing identity services.
By reducing queues, travel time and administrative barriers, the initiative is expected to improve access for communities that have historically struggled to obtain essential documentation. During the initial phase, customers will pay only the standard DHA application fee with no additional charges.
FNB’s participation builds on a collaboration with the DHA dating back to 2015, during which the bank has already issued more than 570,000 Smart IDs and passports through designated branches.
