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City’s WhatsApp channel now available for electricity queries

The City of Cape Town’s 24-hour Customer Relations call centre has extended its WhatsApp channel to include electricity related faults and service requests. This channel will make it easier for residents to contact the City and request assistance in this regard.  

 ‘To log an electricity related service request or fault, residents can simply save 060 018 1505 as a contact on a Smartphone, open the WhatsApp application to initiate a conversation and select the Electricity tab to log the request. Customers are reminded to have their meter numbers handy (where applicable) and to provide a comprehensive description and location of the fault when using the WhatsApp platform,’ said the City’s Mayoral Committee Member for Corporate Services, Alderman Theresa Uys


Some of the types of requests that can be logged via this channel, include:

·       No power

·       Street lights out/on

·       Prepaid meter faults and enquiries

·       Sparks on poles

·       Infrastructure damage and other related electricity matters

·       Meter reading related queries


Since launching this channel option yesterday, 26 June 2024, the contact centre team has already dealt with 52 electricity related requests sent by customers.


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