The call centre industry is rapidly growing and offers a low barrier of entry to unemployment for young people who are aged between 15 and 34 accounting for 63% of unemployed people in the country, as well as access to credible employment and further career development opportunities.
Fleet solutions provider, Cartrack has launched a socio-economic development work-skills programme and 180 unemployed youth aged between 20 and 30 years have successfully participated. The majority of participants reside in Alexandra and Soweto in Johannesburg, Gauteng. Clara Sebueng, a 24-year-old participant in the programme, said she was grateful for the opportunity to learn new skills and plans to make the most of it.
They are being trained in office skills which are essential to working in a call centre and they will also be grounded in Cartrack’s customer-centric culture and superior service principles. On completion of the three-week programme, the participants will be awarded a Certificate of Competence from the Media, Information and Communication Technologies Sector Education and Training Authority (MICT SETA).
Cartrack has already employed 21 people from the first intake and plans to create further job opportunities in the future as the business grows.” We are committed to making a difference in the communities that we serve and have invested in a number of skills programmes aimed at uplifting individuals and young people in particular. As a result, we have embarked on an aggressive recruitment drive focusing particularly on our contact centre’s and technical staff who are on the frontlines of service delivery and providing our customers with peace of mind,” explained Neo Nkobo, Head of Human Capital for Cartrack.